Training Requirements
All Shuttlebee operators complete a core training curriculum before their first trip. Continuing education is encouraged and may unlock higher-demand trip types.
Training Modules
Safety First
RequiredDefensive driving, child passenger safety, emergency procedures, and incident reporting protocols.
Special Needs Transportation
RequiredWorking with passengers with disabilities, wheelchair securement, behavior management, and communication strategies.
Child Safety Protocols
RequiredChild restraint systems, school pickup/drop-off procedures, headcounts, and supervision requirements.
Driver App Walkthrough
RequiredNavigating the Shuttlebee driver app, accepting trips, communication tools, and reporting.
Customer Service Excellence
OptionalProfessional communication, handling complaints, punctuality standards, and building long-term client relationships.
Vehicle Maintenance Basics
OptionalPre-trip inspection checklists, fluid checks, tire safety, and when to take a vehicle out of service.
External Certifications
| Certification | Provider | Status |
|---|---|---|
| CPR & First Aid | American Red Cross or equivalent | Required |
| Defensive Driving Course | NSC or state-approved provider | Required |
| Child Passenger Safety Technician | NHTSA-certified course | Recommended |
| Passenger Assistance Techniques | ESPA or CTAA | Recommended |
Continuing Education
Operators who complete optional certifications and advanced training modules may be prioritized for premium trip types, including school contracts and medical transport. Annual refresher training is required to maintain active status.