The Onboarding Process
From application to first trip, here's exactly what to expect when you join Shuttlebee as an operator.
1.Apply Online
~20 minComplete our multi-step application covering your experience, vehicle details, and background check consent. You can save your progress and return anytime.
- →Personal & business information
- →Vehicle details (make, model, capacity)
- →Driving history & experience
- →Background check authorization (FCRA-compliant)
- →Insurance documentation upload
2.Self-Assessment
~10 minComplete a brief readiness assessment to help us understand your experience level and match you with the right support resources.
- →Safety protocols knowledge check
- →Special needs transportation experience
- →Communication and reliability practices
- →Business readiness evaluation
3.Background Clearances
1–3 weeksSubmit required state and federal background clearances. The specific clearances depend on your operating state.
Pennsylvania: Child Abuse History Clearance (Act 33 / Act 151)
Required for all PA operators transporting children
Pennsylvania requires all operators who transport children to obtain a Child Abuse History Clearance through the ChildLine & Abuse Registry. This clearance is governed by Act 33 and updated under Act 151 of 2014.
Downloadable Resources
Frequently Asked Questions
Additional Required Clearances
PA State Police Criminal History (Act 34)
Free for volunteers; $22 for paid positions
FBI Fingerprint Background Check
$23.85 fee — schedule appointment online. Use Code IKG756.
Other States
- →Maryland: Child Protective Services, Criminal Background
- →North Carolina: Sex Offender Registry, Criminal Background
- →Motor Vehicle Record (MVR) — ordered by Shuttlebee
4.Driver App Setup
~1 hourDownload and configure the Shuttlebee driver app. Complete the in-app training modules before going live.
- →Download from App Store or Google Play
- →Complete profile setup
- →Review safety and dispatch protocols
- →Test trip acceptance flow
5.Business Setup
1–2 daysFinalize the operational requirements to start accepting trips.
- →Commercial auto insurance verification (minimum liability coverage — varies by state)
- →Vehicle inspection certification
- →Payment account setup (direct deposit)
- →Business license or LLC documentation (if applicable)
Ready to get started? The whole process takes 2–4 weeks from application to first trip.